Enterprise BPM, Customer Expectation Management, CXRating, CXR, Outside-In and Performance Transformation - Towers Associates in 2014
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pulled from site's meta descriptionTowers Associates - Advanced BPM
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- AboutUs AutoGen
- Business Process Management
- Steve Towers
- James Dodkins
- Samir Asaf
- High Performance Organizations
- Jennifer van Wyk
- Outside In
- Outside-In
- Business process management training
- bpm certification
- bpm
- bpm training
- CEM
- Customer Expectation Management
- CEMM
- Customer Expectation Management Training
- CEM certification
- Certified Process Training
- CPP
- Certified Process Professional Program
- Advanced BPM
- Process Improvement
- Customer Alignment
- Process Innovation
- triple crown
- Business Performance Management
- Increasing Revenues
- Decreasing Costs
- cost reduction
- Enhancing CUstomer Satisfaction
- Customer Satisfaction
- BPM research
- 21st century value chain
- success without exception
- process excellence
- process management
- herculesx
- steve towers
- s. towers
- s towers
- john corr
- moments of truth
- successful customer outcomes
- break points
- business rules
- causes of work
- fixing effects
- process points of failure
- non value added work
- outside-in
- outside-in thinking
- bridging the gap
- market leadership
- value creation
- customer value creation
- bpm initiative
- process center of excellence
- seminar
- webinar
- professional training
- consulting
- advanced cost reduction
- city process management
- BPMG
- BPRSG
- financial services
- 8 omega
- eight omega
- 8omega
- CEMMethod
- Customer Experience Management