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Lord & Taylor Annapolis, MD 2004-Present

Years of service include merchandising, inventory control, hiring, training as well as maintaining the highest level of customer service.

2004-2005 Career & Casual Sportswear manager

Managed approx 2.3 mil business showing growth in each division to LY: updated classic 27.8%, modern 12.4%, contemporary 7.2%
Coordinated and trained a staff of approx 14 sales professionals reducing turnover in Full time by 62% and Part time by 24% through increasing their responsibility on the floor
Had 3 associates promoted into the In House Development (IHD) Program for management–trained and further developed 2 of them, both of which were promoted into management positions before the end of their training.
Achieved 101% to Credit Plan (2004).

2005-Present Cosmetic & Ladies’ Shoes Manager

Received Award for Best Increase in Prestige Brands (cosmetics 2005)
Achieved 102% Credit Plan (2005)
Ranked 2nd highest to store volume for Fall 2006. Finished Flat to Plan while store and mall was heavily under construction.
Hire, train, and coordinate largest staff in store. (Turnover % for Spring 2007 .9%)
Received Ladies’ shoe merchandise increase in Spring 2006 of 350K through engaging sales associates with the business.
Ranked 2nd in Region in Credit Performance Ladies’ Shoes (Fall 2006)
Participant in the Clientele Training Program Rollout and received recognition at conference for outstanding clientele results. (6.8% dept penetration V.S. 2.1% Store V.S. 3.6% CO)
Received 3 Client Service Awards (Spring/Fall 2006 Spring 2007)
Growth in Prestige Brand Business with the addition to new line on floor (Spring 2007)
Continuously building strong relationships with buyers, planners, and account executives to strengthen business.

Ann Taylor Store Manager Las Vegas, NV 2/2004-11/2004

Managed 1.3 mil volume with staff of 8 associates and two assistant manager.
Increased conversion year to date and raised month to date conversion to 20%.
Achieved 100% to Credit Goal. Store #1 in Credit in month of June.
Oversaw the development of the management team in visuals, business, operations and human

resources through assigning specific focuses on each section in quarterly rotations.

Facilitated associate training in selling skills, company’s policies and practices by encouraging learner responsible roles, and following up in quarterly touch bases.
Renegotiated for more full price fashion, focusing on moving store out of sale center.
Improved image of product through excellent window and floor execution on visual standards and received new visual rollout package for store.
Established a company partnership with the mall marketing department to organize an in store event to generate revenue.
Selected as one of the managers to work closely with regional recruiter at annual job fair.
Increased Client Service and Reduced shrink by creatively manipulating the schedules to have more coverage on the floor during peak selling time as well as night coverage.

St John Knits Accessory Specialist/Assistant Manager Las Vegas, NV 7/1998-2/2004

Oversaw all aspects of promoting 9 accessory departments for an 8 mil plus volume boutique. Able to motivate and aide selling staff on floor as well as provide help to the support staff. Responsible for inventory control of merchandise as well as communicating the needs of the boutique to the buyers.

Assigned to specialist position to strengthen sales in the accessory lines; achieved 1 mil mark to total accessory plan–198% over 506.8 plan (2001)
After the NY store, the only other boutique to sell 1 mil in total accessory sales for the year (2001).
Introduced selling techniques to the company by teaching sales associates to sell and show jewelry in suites.
Home Specialist Award of Achievement (2001). Achieved 101% to total sales plan (78.6 vs 76.0 plan)
One among four specialists selected to travel to corporate to discuss St John’s new accessory plan–jewelry trends and the impact of accessories in the fashion business.
Second, next to the NY store, for highest volume in shoe sales.
Provided technical information and selling tips on our St John watch line for our corporate training manual (1999)
Developed accessory quiz and created selling chart showing how add-on sales with accessories

could boost sales associates’ pay: both were sent to corporate and then distributed out to the other stores (1998)