AjHelpDesk.com is a Web Based Help Desk (SaaS) Solution
About AjHelpDesk.com
AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs. AJ Square Inc has released, AJ Help desk software- a web based help desk script software on July 2009. Now AJ Square Inc announces that effective AJ Help Desk Services available in SaaS (Software as a Service) concept too. People can subscribe AJ Help desk SaaS service with more additional features.
The AJ Help desk software support product is a must-have for any new or existing on line business. Even if the majority of your business is off-line, many people prefer on line product and service support. Customers need their questions answered quickly and personnel need a way to effectively manage their work. Help desk software is an economic , easy-to-use and useful tool for the growth of your business.
It helps customers who can simply submit an inquiry to the appropriate department and expect a timely response. With the use of this product the customer and technical support staff are better able to manage troubleshooting.
AJ Help desk is a product designated for use by corporate organizations to look after or handle the interactions with customers including the complaints, suggestions, clearing doubts etc. If the services of such a software is availed, then the organization can focus on its core business, to improve productivity.
Top 25 Excellent Features of AJ Help Desk SaaS:
1.Simple and Advanced Search option
2.Email to friend option
3.Support for three knowledge base resources (pdf, videos, articles)
4.Easy to use Navigation
5.In-depth metric system (comments, star rating and etc)
6.Easy to create Articles – WYSIWYG editor
7.Have two type of self support (FAQ and step-by-step trouble shooter)
8.Multiple category and multilevel sub category
9.Simple ticket posting , any registered user can post the tickets.
10.Five level Priority Based Ticketing System (low, medium, high, urgent, critical)
11.Auto Assign of Tickets directly to Staff members - Department Wise.
12.Auto Suggestion of Knowledge Base content with respect to the data entered in the ticket problem column, minimizing the tickets ration & providing speedy resolution
13.Automated Mails on Ticket Posting, Resolution & Closing with ticket details
14.Advanced Email Parser, a versatile and powerful incoming mail processing tool that can handle many email tasks automatically.
15.Automatically convert email to database records. Save time & money by automating message processing. Increase support by automating auto responses and email follow ups.
16.Facility to Chat with Multiple User at a time
17.Ability to send attachments via Chat System
18.Chat Transfer between Online Staffs
19.Embeddable Operator Chat Icons
20.Integrated Sound alert system
21.Controls to add & manage company events
22.Feedback capturing widget to use in multiple websites
23.Inbuilt Staff –Staff communication system & work transfer system
24.Auto responder mails on ticket posting acknowledgment, ticket closing & ticket reopen.
25.30 Day Free trial for new users and no credit cards required.
Rather than free plans, AJ Help Desk SaaS is offering Silver, Gold and Platinum plans in monthly payment schemes. Customers can stop available services of AJ Help Desk SaaS at any month with notification. Premium plans will help you to have more number of support staff with huge customer management system. But AJ Help Desk will provide quality service for both free and premium schemes.
Customers are the king to any kind of business. Make your customer satisfy by providing effective user friendly customer support with the help of AJ Help Desk SaaS. By getting free plan from AJ Help Desk , you can save your money and can spend it on various business development activities.
Why still waiting? AJ Help Desk is here to help you and your business. Improve your business standard by availing Market's number one customer support system. Free yourself from hosting issues. Get unlimited free plan from AJ Help Desk SaaS.
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