Institute of Contact Sciences
Description
pulled from site's meta descriptionThe leading think tank on Contact centres and Call Centres.
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Categories:
- AboutUs AutoGen
- customer experience
- customer experience audit
- customer relationship audit
- CRM
- Customer relationship management
- Net Promoter
- CMAX
- Ogilvy FSA
- Financial Services Authority
- regulations
- fairness
- patient services
- call centre
- contact centre
- call centre training
- Return on investment
- desktop services
- IOD
- Institute of Directors
- Institute of contact sciences
- customer service
- Sales Training
- Agent Training
- Multi Channel Marketing
- Speech Recognition
- Speech Analytic
- Voice Recording
- Home Agents
- IVR
- Treat Customers Fairly
- Management Consulting
- Call Centre
- Contact Centre
- Web 2.0
- Morris Pentel
- empathy measurements
- New Voice media
- Aspect
- Best practice
- Ernst &Young
- Deloitte
- Accenture
- Harding and Yorke
- Harding & Yorke
- Jamie Lywood
- customer experience expert
- customer experience company
- ERIC
- Verint
- Datapoint
- Business Consulting
- Change Management
- CTI
- Wallboards